Cloud-gaming service OnLive.
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OnLive says customers won’t get refunds after shutdown

  • Posted byby Dean Takahashi
  • Updated
  • 3 min

It looks like OnLive customers are going to be out of luck in getting refunds, now that we learned yesterday that Sony has bought certain assets and OnLive is shutting down all services. OnLive has been providing cloud gaming service since 2010, selling games and subscriptions for games that were accessible on its servers. But those servers are shutting down on April 30.

This deal clearly shows the perils of purchasing cloud games for consumers. Clearly, if the cloud gaming service goes out of business, your games disappear.

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Written by

Dean Takahashi

Dean Takahashi is editorial director for GamesBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.