Helpshift offloads customer service from developers with sophisticated FAQs.
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Helpshift’s customer service game is strong, nabs a third of mobile’s top-grossing titles

  • Posted byby Dean Takahashi
  • Updated
  • 2 min

Helpshift‘s customer service and help platform has been installed on more than a third of the top-grossing mobile gaming apps.

The San Francisco company has succeeded in snaring a lot of customers among the biggest game developers because it offloads the headache of customer support from them.

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Written by

Dean Takahashi

Dean Takahashi is editorial director for GamesBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.