Sony’s North American PlayStation Network chief departs (exclusive)

Susan Panico, head of the PlayStation Network in North America, has left the company, VentureBeat has learned.

Panico headed the PlayStation Network as it grew into a huge online entertainment network over the last few years, growing beyond games into a collection of movies, TV shows and original content. Worldwide, the service has more than 77 million registered users.

But the network also faced big challenges during that time as well. In the spring of last year, the PSN suffered an unprecedented six-week outage after a hacker attack. Angry gamers couldn’t log into the network to play multiplayer gamers and Sony had to apologize and invite players back with special offers.

Patrick Seybold, spokesman for Sony Computer Entertainment America, said, “We can confirm Susan has left SCEA. We thank her for her considerable contribution to our business and wish her every success in the future.”

No word yet on who is replacing Panico. But she did get a new boss back in October, when Guy Longworth was appointed senior vice president of marketing and PSN. Longworth replaced Peter Dille, who left that job in March 2011.

Dean Takahashi

Dean Takahashi is editorial director for GamesBeat at VentureBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.