Gaming PC maker iBuyPower has teamed with computer and consumer electronics retailer Micro Center so consumers can get in-store repairs.
This represents an expansion to a pre-existing warranty of three-years labor and two-years part for its line of PCs. Starting today, Micro Center will act as an Authorized Service Provider for iBuyPower, and will offer expert, in-store support for diagnostics, repairs, and warranty services at any of their stores in the United States.
“We know that for gamers, downtime is the enemy. By becoming an Authorized Service Provider for iBuyPower, we’re eliminating the hassle and wait time of shipping a rig back for service,” said Brad Kramer, Micro Center COO and CFO, in a statement. “Now, iBuyPower customers can simply walk into any Micro Center, consult with our certified technicians, and get back in the game faster with trusted, local support.”
As part of iBuyPower’s commitment to making PC gaming easy for its community, this new partnership expands on the company’s industry-leading warranty by offering its customers an accessible method to get their gaming computer diagnosed by Micro Center’s OEM and A+ Certified Technicians. If any iBuyPower customer’s PC is still under warranty, they can now schedule an appointment, or walk into any of Micro Center’s nationwide stores to get their system diagnosed, repaired, and/or upgraded without the need to package and ship the system to iBuyPowers City of Industry headquarters.
If customers do not have access to a nearby Micro Center to drop off their PC, iBuyPower’s customer support team will continue being available to service and assist customers as usual.
“Getting our PCs into stores nationwide was a huge step for us, as it helped us reach more people curios about PC gaming, while letting us dramatically develop our online presence further,” said Kevin Hsiang, director of retail and procurement at iBuyPower, in a statement. “Our continued collaboration with Micro Center continues our mission of making PC gaming easier to get and enjoy, and we look forward to continue working together.”