The Xbox One with the new controller and Kinect motion sensor.
Categories

Amid some reports of failed disc drives, Microsoft says it will help customers with faulty Xbox Ones

  • Posted byby Dean Takahashi
  • Updated
  • 1 min

Some Xbox One owners have reported that the disc drives on their consoles are not working properly, and Microsoft has said in response that it will take care of any customer problems.

The company didn’t acknowledge whether it is receiving such reports or not. But on Twitter and on the Xbox forums, some owners claim they are having problems with Blu-ray disc drives that won’t play disc-based games or make grinding noises.

Unlock premium content and VIP community perks with GB M A X!
Join now to enjoy our free and premium membership perks.
Join Now
Already a member? Sign in
Written by

Dean Takahashi

Dean Takahashi is editorial director for GamesBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.