Kyndryl, a provider of mission-critical enterprise technology services, unveiled new capabilities designed to augment the Kyndryl Agentic AI Framework and accelerate AI adoption at scale across industries.
The enhancements feature a distinct process, set of tools and engagement methodology, along with a differentiated approach that addresses limitations of narrow proof-of-concept AI projects, and leads customers to tangible AI implementations that deliver operational efficiencies and increased business value.
Backed by an infrastructure-first mindset and decades of experience running mission-critical systems, Kyndryl has a proven track record of implementing AI at scale. This foundation uniquely qualifies the company to deliver the step change that customers need to deploy an enterprise-grade framework with intelligent AI agents that dynamically learn, evolve, and turn insights into measurable outcomes.
“With decades of mission-critical infrastructure expertise and unique intellectual property, processes and tools to help drive transformation, Kyndryl is poised to lead our customers through this paradigm shift toward agentic AI,” said Kyndryl chairman and CEO Martin Schroeter, in a statement. “Our differentiated approach blends agents within complex environments and empowers organizations to scale AI throughout their operations as they move to become AI-native.”
Kyndryl Consult experts are leveraging differentiated methodologies, and deploying forward engineering, tools and IP to drive the rapid adoption of the expanded Agentic AI Framework with customers. By co-creating customized projects that minimize time between design and deployment, Kyndryl is speeding time to value for organizations in government, banking, insurance, manufacturing and other industries.
In fact, Kyndryl is already seeing that one-third of its signings contain AI-related content, including data architecture, mainframe modernization, cloud migration and digital workplace assignments.
The company is also collaborating with its global alliance partners to create joint solutions across the ecosystem that enable customers to embrace Kyndryl’s Agentic AI Framework and efficiently blend AI into their core business operations.
In addition, Kyndryl is partnering with several global universities to engage their researchers and students with a focus on educating and fostering the next generation of skilled AI professionals.
At the center of Kyndryl’s Agentic AI Framework is the breakthrough that serves as the orchestrator of a customer’s enterprise. Kyndryl uses the Kyndryl Agentic Ingestion tool to receive and analyze an enterprise’s code, policies, data interdependencies and business goals – including insights from Kyndryl Bridge – then securely builds and deploys AI agents to achieve measurable business results.
Kyndryl also creates an enterprise-specific blueprint for how employees will partner with digital agents to increase productivity, accomplish innovation goals and deliver business outcomes. Kyndryl’s approach is secure by design helps to ensure that autonomous operations and agents stay transparent, compliant and aligned with guardian concepts.
Harnessing the blueprint, Kyndryl uses industry reference architectures and AI agent catalog to make it easier for enterprises to design, test and deploy AI agents that can perform tasks such as writing code, running tests, or automating complex processes. Kyndryl also can create and deploy agents in harmony with compliance standards and security protocols, while ensuring they are ready for mission-critical use.
Kyndryl is furthering adoption of its Agentic AI Framework across industries by:
- Working with insurance industry customers on an agentic AI-enabled actuarial solution that creates and embeds AI agents to deliver an end-to-end intelligent, automated workflow process. The agents dynamically generate regulatory filings, save time and reduce errors, supports proactive regulatory compliance checks, and deliver insights to drive real-time analysis and decision-making.
- Developing and deploying AI agents that connect and streamline government processes spanning multiple departments, from tax and licensing to immigration and government benefits. The solution incorporates knowledge of policies and procedures, works alongside civil servants, and proactively acts to serve the needs of citizens, businesses and government employees.
- Collaborating with a banking customer to create a dynamic client onboarding process to streamline and automate an intensive manual process that involves application submission, review, validation and vetting with external parties. Using intelligent AI agents embedded within all stages of the process, the Framework is enabling the customer to streamline and accelerate onboarding time, while enhancing the overall customer experience.