Oculus clarifies VR app return policy, allowing 5 refunds over 30 days

Though high app prices have dissuaded some people from buying — or re-buying — titles for the new Oculus Quest headset, Oculus’ policy of allowing refunds for briefly tested apps gives users an incentive to test VR experiences they might otherwise have skipped. But the policy isn’t as straightforward as it seemed, a reader tells VentureBeat, as Oculus is now deeming multiple returns “potential abuse of our systems,” and rejecting them, a situation we contacted the company to clarify.

A quick read of Oculus’ official Quest/Rift content return policy suggests that there’s a simple standard for receiving “automated refunds” from the store: You can request a refund within 14 days of purchase for virtually any app used for fewer than two hours. Here’s the policy — emphasis ours: