Xbox One gamers having trouble using Call of Duty: Advanced Warfare’s new AE4 Widowmaker weapon

Activision is unleashing a new weapon in Call of Duty: Advanced Warfare for people who bought the its season pass for downloadable content. But many people are reporting issues accessing the firearm.

The AE4 Widowmaker is the first new gun that the publisher and developer Sledgehammer Games have added to Advanced Warfare. But players on Xbox One who own the requisite season pass are claiming that they cannot download and use the weapon. Microsoft has acknowledged the problem, and it says that its engineers are working to correct the issue.