Helpshift has teamed up with Unity for support automation.
Helpshift has teamed up with Unity for support automation.
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Unity and Discord will promote Helpshift’s automated support to small game devs

  • Posted byby Dean Takahashi
  • Updated
  • 3 min

Big mobile game companies like Jam City and Glu Mobile have used Helpshift‘s automated tech support solutions for mobile games over the years. But under new partnerships with Unity and Discord, Helpshift hopes to reach smaller game companies, offloading tech support through automation.

Chief product officer Janice Le said the Helpshift is doubling down on games. It’s now a Unity Verified Solutions Partner, which makes Helpshift accessible to developers who use the game engine. Unity has more than 1.5 million monthly active users for its game services and engine.

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Written by

Dean Takahashi

Dean Takahashi is editorial director for GamesBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.