The Division is a tense, absorbing shooter, but the multiplayer Dark Zone needs some work

Marion Hamplestein is a glass-half-full kind of person. Her warm, motherly voice makes it sound like everything is going to be OK. Just make sure you don’t get any blood on your clothes. She wouldn’t like that.

Hamplestein is one of the many resilient survivors you’ll meet in The Division (out now for PlayStation 4, Xbox One, and PC). The online third-person shooter from developer Ubisoft Massive combines a huge open-world with role-playing game systems. You play as a member of the Division, a secret network of sleeper agents who have to help restore order in New York City after a deadly disease killed a large chunk of the population.