Sony’s PlayStation Network outage costs $171M

Sony said that the cost of the PlayStation Network’s almost month-long outage after being attacked by hackers will be around 14 billion yen, or $171 million.

The company announced the news as part of its financial results for the fiscal year ending March 31, 2011. The estimate is based on current information and will be incurred in the fiscal year ending March 31, 2012. The outage was one of the worst in the history of cyber attacks, and it meant that 77 million registered users couldn’t play online games or make purchases on the network.

No doubt a big part of the cost was hiring security contractors to investigate the matter and rebuild the network so that it was safe and secure. That process started on April 20 and service wasn’t restored until around May 15. In the meantime, Sony’s brand image suffered enormously, and the company lost a lot of  goodwill among gamers.

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Dean Takahashi

Dean Takahashi is editorial director for GamesBeat at VentureBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.