HTC Vive is experiencing shipping problems, and the company is finally talking about it

Virtual reality tech finally works, and consumers are buying into it, but the biggest hurdle now is figuring out shipping logistics.

The HTC Vive VR headset is the latest device to suffer delays, and the Taiwanese manufacturing company has taken to its blog to answer some questions that its frustrated customers are asking. In the update, the company acknowledged that it is experiencing “multiple issues,” and that it sees people asking for answers on message boards and forums. But HTC also reiterated that it will ship customers their Vive on time. If you preordered a Vive and the company’s site said it had an expected arrival of April, then it will ship in April. The Vive is not the only VR headset going through these problems. Samsung does not plan to deliver the Gear VR headsets for Galaxy S7 smartphone preorders until this summer, and Oculus VR is still struggling to get its Rift headset (which launched at the end of March) out at a steady pace. For an industry that tech adviser Digi-Capital predicts will generate $30 billion in spending by 2020, these are some rough times that are likely setting a poor first impression for some of the most dedicated early adopters.