Helpshift has raised $10 million in venture capital funding to finance its expansion as the help desk for mobile app publishers. The company helps mobile game publishers like Supercell deal with millions of customer-service queries by intercepting more than 90 percent of those queries before they ever reach a real person.
Abinash Tripathy, CEO of Helpshift
San Francisco-based Helpshift, which was the winner of last year’s Innovation Showdown at our MobileBeat 2013 conference, has created a platform for customer service on mobile devices. It can be used to create frequently asked question (FAQ) documents that are easily searchable, even when the user it tapping away with thumbs on a mobile device. The search is context-sensitive and it delivers a suggested solution to the customer even as they finish typing a query for help.
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Dean Takahashi is editorial director for GamesBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.
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