Google today detailed new tools for partners developing on Google Assistant, its voice platform used by over 500 million people monthly in 30 languages across 90 countries. Actions Builder, a web-based integrated development environment (IDE), provides a graphical interface to show conversation flows and support debugging and training data orchestration. Continuous Match Mode allows Google Assistant to respond immediately to a user’s speech by recognizing specified words and phrases. And AMP-compliant content on smart displays like Nest Hub Max speeds up browsing via the web.
Google also revealed that Duplex, its AI chat agent that can arrange appointments over the phone, has been used to update over half a million business listings in Google Search and Google Maps to date. Back in March, CEO Sundar Pichai said Google would use Duplex “where possible” to contact restaurants and businesses so it can accurately reflect hours, pick-up, and delivery information during the pandemic. The company subsequently expanded Duplex in a limited capacity to the U.K., Australia, Canada, and Spain, adding support for the Spanish language in the last instance.
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