Zendesk has integrated Discord into its help desk.
Zendesk has integrated Discord into its help desk.
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Zendesk integrates Discord chat for better customer support

  • Posted byby Dean Takahashi
  • Updated
  • 2 min

Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform.

Game publishers can use the Zendesk platform to offer customer support to gamers or community moderators directly from within the Discord interface. Gamers can get help from the publisher’s customer service agents without ever having to leave a game.

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Written by

Dean Takahashi

Dean Takahashi is editorial director for GamesBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.