Zendesk integrates Discord chat for better customer support
Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve...
Kixeye enlists players to provide customer support for Battle Pirates
Kixeye launched its Battle Pirates strategy game on Facebook seven years ago, but the game still has a loyal following of 100,000 players. The...
Helpshift names Salesforce veteran Linda Crawford as CEO
Helpshift has named former Salesforce executive Linda Crawford as its new CEO. She joins the relatively small ranks of Silicon Valley startup female CEOs...
Helpshift pulls Cisco into $25 million round for in-app customer support
Cisco is joining as an investor into Helpshift‘s previously announced $25 million funding round. That’s a big endorsement for the startup’s business of providing...
RevTwo lets you call for help when you’re having an app fail
RevTwo is coming out of stealth mode today with a new way to offer support for people while they are using an app. It works for when you are stuck in a game and need a hint or when your app just isn’t working right.
Helpshift raises $10M to help mobile game companies (and others) deal with the customer-service hordes
Helpshift can reduce mobile app service requests by 90 percent.