Helpshift grows revenues 500% in a year

Helpshift, a customer relationship management (CRM) company focused on mobile apps, announced today that it has grown revenues 500 percent since it raised funding a year ago.

Helpshift has a smart system for dealing directly with customer complaints. It uses a searchable FAQ (frequently asked questions) platform and messaging technology that makes it easier for customer service representatives to deal directly with customers — such as game players — who have problems. The system is designed to automate the help process and enable players to get their answers to questions more quickly. Helpshift has expanded the customer support system into a full-blown in-app customer engagement platform, or a mobile CRM system.