Helpshift has self-service help for
Helpshift has self-service help for game tech support.
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Helpshift gets patent for bridging customer support for multiple platforms

  • Posted byby Dean Takahashi
  • Updated
  • 4 min

Helpshift, which provides in-app customer service for mobile-first brands, said it got a patent for innovation in cross-platform mobile app support.

With Helpshift’s patented technology, consumers can use their mobile phone as a bridge to secure customer service for console gaming, TV set-tops, and real-world environments.

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Written by

Dean Takahashi

Dean Takahashi is editorial director for GamesBeat. He has been a tech journalist since 1988, and he has covered games as a beat since 1996. He was lead writer for GamesBeat at VentureBeat from 2008 to April 2025. Prior to that, he wrote for the San Jose Mercury News, the Red Herring, the Wall Street Journal, the Los Angeles Times, and the Dallas Times-Herald. He is the author of two books, "Opening the Xbox" and "The Xbox 360 Uncloaked." He organizes the annual GamesBeat Next, GamesBeat Summit and GamesBeat Insider Series: Hollywood and Games conferences and is a frequent speaker at gaming and tech events. He lives in the San Francisco Bay Area.