GamesBeat Summit 2024: How AI can be used to protect humans in games

One of the topics that came up at GamesBeat Summit was the prevalence and potential of AI within the gaming sphere — especially Will Wright’s talk on the future of AI in game development. Another talk on the subject was with Kim Kunes, Microsoft’s VP of Gaming Trust & Safety, who had a fireside chat with me about AI usage in the trust and safety sphere. According to Kim, AI will never replace humans in the protection of other humans, but it can be used to mitigate potential harm to human moderators.

Kunes said there’s a lot of nuance in player safety because there’s a lot of nuance in human interaction. Xbox’s current safety features include safety standards and both proactive and reaction moderation features. Xbox’s most recent transparency report shows that it has added certain AI-driven features such as Image Pattern Matching and Auto Labelling, both of which are designed to catch toxic content by identifying patterns based on previously labeled toxic content.