Chief Xbox evangelist addresses compensation for recent Xbox Live troubles

Xbox Live has had a lot of problems in the first few months of 2016, and fans are starting to get fed up. This finally prompted one of Microsoft’s most consumer-facing personalities to address those concerns.

Earlier this week, fans on the Xbox One forum on the community site Reddit started a thread asking if Microsoft has “even thought about compensation” for Xbox Live’s connectivity issues. To show that they are listening, Xbox programming director and evangelist Larry “Major Nelson” Hryb took to the comment thread to confirm that he’s paying attention (via WinBeta). Xbox Live is a key piece of Microsoft’s gaming strategy. The service has a popular Gold subscriber tier that generates revenue from millions of gamers paying $60 per year or $10 per month for a membership. Microsoft has recently acknowledged how important Xbox Live engagement is by switching from sharing its Xbox hardware sales numbers to reporting how many people are on Xbox Live in its quarterly financial reports.